Brown Box is a high-touch, boutique third-party logistics provider for direct-to-consumer brands on Shopify, TikTok Shop, and other ecommerce platforms. We're not a warehouse with a ticket queue — we're an extension of your team, built to help you scale out of your home or garage warehouse without losing the care you built your brand on.
Most 3PLs treat your brand like a SKU count. We treat it like it's ours — because a small, dedicated team handles your account from day one.
You'll know the names of the people receiving, picking, and packing your product. Questions get answered by a person who has actually touched your inventory — same day, not next sprint.
We specialize in brands scaling out of home and garage operations. Low minimums, flexible processes, and packaging standards that protect the unboxing experience you designed.
We plug into your Shopify or TikTok Shop store, follow your brand's packing specs, and flag issues before they become customer problems. Your ops team, without the payroll.
Full-service ecommerce fulfillment with direct integrations to the platforms you sell on.
Orders flow in automatically, tracking flows back out. We also support WooCommerce, Amazon FBM, Etsy, and wholesale/EDI channels.
Orders received by 1 PM ET ship the same business day. Every order is scan-verified at pick and pack.
Container and parcel receiving, SKU-level counts within 48 hours of arrival, and real-time inventory sync back to your store.
Multi-SKU bundles, influencer/PR mailers, and recurring subscription-box assembly built to your spec sheet.
Your boxes, your inserts, your tissue paper. We follow your packing spec down to the sticker placement.
Inspection, restock or dispose per your rules, and photo documentation when something comes back damaged.
Case packs, retailer routing guides, pallet builds, and BOL prep alongside your DTC volume.
Access our negotiated USPS, UPS, and FedEx rates from a Cleveland, TN location within 1–2 day ground reach of most of the eastern U.S.
Tell us about your products, volume, and channels. You'll get a written rate card within two business days.
We integrate your Shopify or TikTok Shop store and document your packing spec together.
Ship or deliver your stock. We receive, count, and confirm SKU-level quantities within 48 hours.
Orders flow automatically and ship same-day. You get a direct line to the team handling your product.
No account required. Use this form to start the fulfillment conversation.
After submitting, Brown Box will respond using the contact details you provide.
Services. Brown Box 3PL ("Brown Box," "we," "us") provides third-party logistics services — including receiving, storage, order fulfillment, kitting, and returns processing — to merchant clients ("you") under an executed service agreement and rate card. These website terms summarize how we work; the signed service agreement governs each account.
Billing. Fulfillment, storage, and project services are invoiced weekly or monthly per your rate card. Payment is due upon receipt via card or ACH. Past-due balances over 15 days may accrue a 1.5% monthly finance charge, and accounts more than 30 days past due may be paused until brought current.
Inventory. Title to inventory remains with you at all times. You warrant that all goods stored with us are lawful to possess, store, and ship, and are accurately described. We may refuse goods that are hazardous, prohibited by carriers, or misdescribed.
Liability. Our liability for lost or damaged inventory while in our care is limited to your documented landed cost, up to the limits stated in your service agreement. We are not liable for carrier loss or damage after tender to the carrier; carrier claims are filed on your behalf where coverage applies.
Term. Accounts are month-to-month unless otherwise agreed. Either party may terminate with 30 days' written notice. Upon termination, we'll coordinate the orderly return or transfer of your inventory once all outstanding invoices are settled.
Service standards. Orders received by 1 PM ET on a business day ship the same business day; orders received after cutoff ship the next business day. Transit times are set by the carrier and service level selected.
Fulfillment errors. If we mis-pick, mis-pack, or mis-ship an order, we correct it at our cost — including reshipment labor and packaging — and credit the associated fulfillment fees on your next invoice.
Refunds on services. Because our services are performed labor, completed fulfillment work is generally non-refundable except where we made the error. Disputed charges must be raised within 30 days of the invoice date and will be reviewed and resolved within 10 business days. Approved credits are applied to your account or refunded to your original payment method.
Consumer orders. Brown Box fulfills orders on behalf of merchant clients. Refunds or exchanges on the products themselves are governed by each merchant's own return policy; we process authorized returns physically per the merchant's instructions.
What we collect. To fulfill orders, we process order data supplied by our merchant clients' stores — recipient names, shipping addresses, email addresses, phone numbers, and order contents. From prospective clients, we collect the contact details you submit when requesting a quote.
How we use it. Order data is used solely to pick, pack, ship, and track orders and to process returns. Contact data is used to respond to your inquiry. We do not sell personal information, and we do not use consumer order data for marketing.
Sharing. We share order data only with shipping carriers and the software platforms required to fulfill orders (e.g., our warehouse management system and the merchant's ecommerce platform). Payment processing for our services is handled by our payment processor; we do not store full card numbers.
Retention & rights. Order records are retained as required for accounting and carrier-claim purposes, then deleted or anonymized. To request access to or deletion of your personal information, email [email protected].